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Eric SERRA

PARIS

En résumé

Eric Serra est un Ingénieur avant-ventes spécialisé sur le marché de l'APM - Application Performance Management.

Début 2004, Eric rejoint la société américaine Wily Technology, leader mondial des solutions de monitoring 24/7 des applications WEB en production, pour le lancement de sa filiale française.

En 2001, Eric rejoint la filiale française de la société Precise Software, une société elle aussi spécialisée dans les produits de monitoring des applications web, et participe à son lancement sur le marché français.

En 2000, Eric crée 1 société dans le domaine des NTIC pour la mise en réseau, via Internet, de services professionnels tels qu’Agenda, Contacts, Tâches, Notes, Mise en relation de profils – Ubiquité.

En 1997, Eric est devenu Consultant Freelance Oracle autour des serveurs de bases de données, après avoir travaillé 3 années au CSTB dans le monde de l'Intelligence Artificielle (moteur d'inférence en Lisp) autour des produits de la société Ilog.

Mes compétences :
Oracle
Java
Web
Monitoring
Informatique
Logistique
ERP
CEM
Business Process Management
Gestion de projet
Formation
Presales
Conseil
Conduite du changement

Entreprises

  • Wily Technology - WEB Performance Consultant

    2004 - 2007 36 new customers in 36 months: is the result of my huge involvement and commitment as Technologist Consultant.

    Pain, Gain, Budget: are the 3 keywords to develop a new market in France. If one of them is missing, there is no way to close any deal.

    Pre-sales Expert: in Application Performance Management (Introscope) and Customer Experience Management (CEM) at Wily Technology – world leader.

    Prof. Services: for CritSit and Audit missions at several customers.

    Trainer: on Introscope for all French sessions since 3 years.

    New references: Banks (CA, LCL, BNP, Bred, Natixis, i-BP), Insurances (Generali, La Mondiale, Maif, Maaf, Macif, Scort), Industrial Transports (SNCF, PSA), TelCo (Orange), Carrefour, Stime, Alcatel.
  • Precise Software Solutions - South EMEA Presales Manager

    2001 - 2004 EMEA Leader: for development of South Emea market in Spain, Portugal, Italy & Swiss. That means a lot of seminars, breakfasts, webinars and all others partners and customers meetings across these countries.

    Team Manager: of 3 Pre-sales engineers for France. During my Emea roundtrips I had to keep a look at French business development with my French team.

    Value, Roi, Overhead: are the most important words a Pre-Sales must keep in mind on every deals to be successful.
    Pre-sales Expert: My job is held in 3 acts: Presentation – Demonstration – PoC.

    References: in Italia (Telecom Italia), Spain (Bankinter), Portugal (Adecco), Swiss (Reuters, Nestle) and France: Bank (SG,), Insurance (MMA), Industrial Transport (SNCF, Renault, PSA), TelCo (Equant, Cegetel), Food (Auchan, Carrefour)
  • Freelance - Oracle Consultant

    1997 - 2001 Consultant Expert Audit at Lilly / Unilog (Pharma)
    Performance Audit for an Oracle 8.1.7 database in production. 3 levels for my mission : SQL code source optimization, Instance tuning and Unix OS memory tuning. Profit obtained: 30%.

    Consultant – Architect SI at Snecma / HP (Aeronautic)
    Within the framework of a fusion of companies, Project manager Integration of I.S. : migration of the Customer/Server architectures in architectures 3tiers, assistance to mastery of work in the definition of procedures of stake in production, boss of work in the processes of industrialisation of the deployments.

    Project Manager - DataWareHouse at Otis (Elevator)
    Within the framework of a DataWareHouse project under Oracle Express train, Head of project and boss of work for the integration tests and the stake in production. Assistance to mastery of work for the functional receipt and the conception of the contract of exploitation of this DataWareHouse by Outsourceur.

    Consultant - Security D.B. at Sicovam (Stock Exc)
    Study of Volumetry, study of Backup / Recovery's procedures, study on the Security of the accesses server. Implementation of the process of seesaw in the EURO of data bases Oracle in production.

    Consultant – Unix Oracle at Maif / Bull (Insurance)
    Analysis and Optimisation of the requests SQL (SqlArea  Bind Variables & Occurrences, analysis of Rollback segments, Tablespaces, tables and index). Tuning instance (SGA  Data buffers & Shared Pool). Unix scripts of the procedures of Backup / Recovery and Replication

    Trainer – V8 Oracle & V8i at Oratech
    Trainer on versions 7 & 8 of the server Oracle for courses DBA1, DBA2, PL/SQL, Migration V7-V8, Exploitation, Optimisation SQL, Tuning Instance.
  • CSTB - OVE- RFO - Systems Engineer

    1990 - 1997 Engineer Data Bases at Cstb (R&D)
    Installation and maintenance of relational data bases Oracle under UNIX and Oriented Objects O2 at the CSTB Sophia Antipolis. Development and integration of modules of data bases management in platforms of exchanges of standard data, within the framework of European projects such as ATLAS (standard STEP) and DOCCIME (standard SGML).

    Consultant - Customer / Server at Ove
    Migration of financial and commercial management towards a customer/server application. Realisation of modules of management of data bases on PC in simulation of a relational DBMS.

    Team Manager at Central Phone
    Person in charge for the development team, study on site, installation of network NOVELL at Central Phone in Noumea (network developments in FoxPro on PC).

    Systems Engineer at Rfo
    Person in charge for the data processing department at RFO St Pierre & Miquelon. Management, maintenance and development of functions systems on a minicomputer IN250 of Siemens-Nixdorf supporting 6 workstations.

Formations

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