PHILIPS Lighting - Competence Center - Headquarter
- System & Procedure Consultant
maintenant
Process owner of VMI: change management, migration to SAP, establishing KPI’s & reporting, monitoring, communication, promoting the process, meeting, documentation, training, benchmarking. Managing trainees. Project leader or member. Context of relocation of one department from Western Europe to Poland
@ Eindhoven (The Natherlands) & Europe
Detail of function:
- Process Ownership: VMI (vendor manages inventory), Phase In Phase Out: process description, procedure, KPI, improvement process with key users -> change requests to IT department, training to users and key users, defining the needs of new report, creating and building up the spec for BW reports, best practices, presenting our system to the customers, discussing specific needs of the customers and customization possibilities, business cases, member of VMI board for prioritization of projects and strategic offer to our customers, benchmarking regarding legal points (penalties if objectives not met)... close collaboration between planning units and IT department, CMI and VMI from providers. Organizing back up and transmission of knowledge via internal workshop, communication sessions and communication to specific function (sales, supply chain...)
- Change management: new SAP modules, new IT system, new product codes...: defining change/goals/timing, understanding and questioning the change (in close collaboration to several other departments), modelizing the change, communication to all stakeholders (IT department, Supply Chain divisions, Warehouse, Key Account Managers, external customers...), planning and monitoring the events to reach the change, documenting, answering questions, holding workshops, creating forums/Q&A, initiating cooperation between different teams, evaluating the success of the change, initiating corrective actions...
- Monitoring, KPI, report creation: creating monitoring tools, reports. Planning monitoring sequences. Determining internal KPI's and measurements (reduction of transportation and picking costs, stock level), defining spec for report creation in BW (best ordering unit)
- Documentation: creating process workflow, process description, users manual, blue print, presentations to different audiences, reference cards, reports, training material, information cards
- Communication/meetings/seminar/visit/workshop/training: newsletters, team room, face to face and written communication to various types of stake holders, 1-2-1 and mailing presentations, organizing committee of the semester European supply chain community meeting in one European country for about 80 participants + guests: including infrastructure, content of professional and social activities, organization. Delivering training solution, material and training sessions. Leading/facilitating workshops.
- Benchmarking best practices: regarding specific processes, industry development, easing procedures, organization, legal points
- Managing people: tutor of several trainees.
- Relocation to Poland: several projects were led in parallel to the relocation of the FMCG supply chain department to Poland → dealing with uncertainty and resistance from the staff in Western countries and new organization direction
- Project leader: marketing constraints of the relocation of repack/rework to a central place. MEDIC methodology.
PHILIPS Lighting - Sales & Marketing center
- Supply Chain Coordinator
maintenant
Planning, key user, solving operational issues. Logistic costs reductions achieved by improving collaboration with customers. Facilitating role for customers and other functions internally, inside the Belgian/Dutch org.
@ Brussels for the BeNeLux sector
Detail of function:
- Planning: defining processes for all stakeholders, system best parameterization, forecasting customers needs, balancing needs when scarcity, optimizing stock level, securing availability of products with the new sourcing from Asia
- Solving operational issues: changing wrong label of packaging, Customs issues and unblocking shipments, organizing rush orders, codification issue between our customers systems and our system, providing emergency documents, label requirements
Chilean Mission to the European Union
- Assistant Agriculture Advisor
maintenant
Study market, communication, benchmarking, translations, preparing/minutes of meeting, representation, statistical studies, support in granting new export authorizations, visit of delegations, solving Customs issues
@ Brussels, Belgium
Detail of function:
- Translations: French / English / Spanish. Translations were approved by translators for official documents
- Study markets: market potential + establishing first contact with importers/customers
- Communication/meetings/seminar/visit/workshop/training: searching information, summarizing, explaining, writing up and forwarding relevant information, lobbying support (fish flour, wine, change of status in mad cow classification, reduction of import tax). Organizing/preparing/accompanying delegation visits (agricultural groups from Chile to importers/producers/universities/European Commission…).
