Riccardo Bua

Riccardo Bua

Global UCC Technical Leader - Cisco Executive MBA
 

En formation chez HEC

Précédents : University Of Udine, Stanford University, The George Washington University, ENAIP, Unindustria Formazione, Liceo Classico Francesco Petrarca

 

En poste chez CISCO SYSTEMS

Précédents : CISCO SYSTEMS, Cisco Systems Inc., TEOREMA ENGINEERING, E-TREE

 

    En résumé

    - Broad knowledge, experience[+18Y] of customer interaction and collaboration, operations mgmt, Outsourcing contract ,products/services and strategy plan, service delivery team. - Analytical skills to lead Vision transformation in day ops with key metrics systems in a start up mode with shared responsibilities and daily challenges within a large global company. - End to end Infrastructure services delivered: built(Hire and recruit),marketed(SKUs,Service Definition, Sales Proposal),sold(Quote, Negotiate, SOWs),operated(CRM,EBCs/QBRs),improved /innovated(analysis,lean,skill gaps),billed(Budget) a Global service brand and financial model across theaters(USA-CAN-LATAM-EMEAR-APT) YoY growth of 70% and a pipeline for growth( Large infrastructure SP Enterprise projects). - Managed a Global CCIE team in multiple timezones and cultures with an inclusive environment(diversity) and ISO compliance( Standardization). - Broad range of tech expertise. Credibility and interpersonal skills to work with client staff at all levels. In-depths experience of support, business, operations, marketing, sales and finance in a multi-tasking mode: daily ICT Project, Program Process Management up to C Level engagement. - Proposed solution design,implementation,support expertise in a consulting/operational environment: front-end strategy, planning to supporting through implementation, operations and optimization, translating the Sales, marketing plans to a technical design. - Used to high pressure with SLAs(escalations). - Acquired and shared technical, industry, Cisco architectural perspective with customers, partners and matrix teams in public events, leveraging and/or creating best practices(public speaker). Specialties: UC,UCC, IPCC,Collaboration,Cisco,Microsoft(OS, SQL),Software, Cloud(SAAS, XAAS, HCS), Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP, Agile),Processes(ITIL,DMAIC, Lean),Vendor,Partner,Voice,Application,Big Data,Network, Datacenters ,Leading edge technologies.

Parcours

HEC, Jouy En Josas

Executive MBA, HEC

De janvier 2015 à aujourd'hui
FT Rank #1 Worldwide Executive Education 2014 Curriculum:Fundamentals of Leadership & Leadership in Context, Financial Accounting, Marketing, Managerial Economics, Corporate Finance, Operations Management, Information Systems, Business Strategy, Corporate Strategy, Strategy Implementation, Business ...
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Duty Manager

Chez CISCO SYSTEMS

De août 2013 à aujourd'hui
* Serving as a point of escalation for the management and resolution of critical outages, business impacting scenarios(licensing, logistics, team coordination, customer escalation, service level requirements, etc.) * Owner of the management, communication strategy, contingency plan for ...
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Technical Team Leader

Chez CISCO SYSTEMS

De août 2009 à aujourd'hui
* Supporting Top Fortune 500 on their mission critical Contact Center Solution * Account Management, Customer Executive Quarterly updates(QBRs) or Executive Business Center(EBCs) at C Level * Supervising a team of 15 engineers Worldwide and quoting/pricing their service contract ...
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EMEA Special Assignments Project Manager

Chez CISCO SYSTEMS

De septembre 2010 à septembre 2011
CISCO SYSTEMS(Cisco), EMEA Special Assignments Project Manager(I-Count) ( Volunteering 12 months Part time rotational program(HR PMO) on defining Process/tools needed for employees to participate in cross-functional projects(career development / volunteering) ...
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Acting Technical Support Manager

Chez CISCO SYSTEMS

De juillet 2010 à octobre 2010
* Managed a team of 9 engineers, started discussion for 3 contract renewals, 3 new customers prospected, reviewed the possibility for different new service offering and business models for some of our critical accounts with other Services groups(discussions around value creation, pricing, ...
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Stanford University, Stanford

Project Management Certification, Stanford University

De 2008 à 2011
Leadership for Strategic Execution The Strategic PMO: Projects to Enterprise Converting Strategy Into Action Managing Without Authority Leading Effective Teams Mastering the Project Portfolio
 

Competitive Intelligence Financial Analyst

Chez CISCO SYSTEMS

De août 2009 à février 2010
Leadership Development Part time rotational program(High Potential nomination) * Reviewing companies as potential M&A Targets in the Collaboration space(special focus on Software as a Service) * Market research and competitive intelligence provider for the services business dev ...
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Senior Voice IPCC Engineer

Chez CISCO SYSTEMS

De août 2007 à août 2009
* Supporting Top Fortune 500 critical IPCC deployment on their Contact Center Technologies * Solutions Operation Support group. Acting as a Worldwide SME on Contact Center Technologies (design and implementation scenarios). * Rewarded for the support in deploying and ...
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Senior High Touch Technical Engineer

Chez Cisco Systems Inc.

De 2007 à 2008
Solution support Technical Engineer for the Call Center Environment of Sprint/Nextel, Cable and Wireless, Comcast, Cox and Verizon IT. Part of the global partner/sales escalation design support team(TS-SXN/PDI) providing design assistance and consultancy services to a large base of certified ...
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Assistance Center Team Lead

Chez CISCO SYSTEMS

De mars 2000 à août 2007
* Managing a 8 engineer team supporting eleven thousands customer installations worldwide(multitasking) * Quality management processes, team readiness to support new products/solutions(ISO coordinator and group coach/mentor to new hires) * Interviewer for over 100 candidates (job ...
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Technical Team Lead

Chez Cisco Systems Inc.

De 2002 à 2007
Team lead responsabilities for a seven engineers team, achieved operational excellence in all the KPI. Mentored, coached and provided technical escalations to peers, worked with other matrixed organisations as a SME
 

Customer Support Engineer

Chez Cisco Systems Inc.

De 2000 à 2002
Started the local Contact Center TAC Support Group in Brussels in 2000 following Cisco acquisition of Geotel. Focal Engineer for TIM/BT/Energis/AT&T Unisource and CWC I moved quickly and got promoted to a senior role. Worked on biggest and newest solution in the ICM/IPCC Arena providing assistance ...
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System Integrator & Consultant

Chez TEOREMA ENGINEERING

De mai 1999 à mars 2000
* Newsmaster for Microsoft in beta testing Windows2000 Professional and Server Edition(Q&A, technical support and Marketing activities with Microsoft brand) ; * Network & System Engineer
 

Web Master & CGI Programmer

Chez E-TREE

De janvier 1999 à avril 1999
* Programming CGI(Perl) & ASP ; * Administered a web farm based on Sun(Unix)/Microsoft web technologies and services
 

ENAIP, Grugliasco

IT, Network Administration and Operating Systems, ENAIP

De 1998 à 1999
 

Unindustria Formazione, Treviso

Web mastering, web comunication & Networking, Unindustria Formazione

De 1997 à 1998
 

Compétences

 
  • Agile
  • Bigdata
  • Business Development
  • Business models
  • Business Strategy Consulting
  • Callcenter
  • Change Management
  • Cisco
  • Voir toutes les compétences (41)

Langues parlées

 
  • italien
  • français
  • espagnol
  • anglais
  • allemand