Philippe Goyard

2005-2007: customer quality engineer
2007-2008: customer quality coordinator
2008-2009: customer quality supervisor
2009 up to now: quality key account manager

Within the Quality Assurance Department (25 people) my role consists in defining, prioritizing, coordinating, leading and controling
continuously all necessary activities to ensure and improve quality throughout product development projects, manufacturing and after-sales
stages guaranteeing Customer satisfaction along our Quality Supremacy policy standards.
More precisely,
-As privileged interface, I manage customer requests linked to quality matters and negotiate product quality status in order to establish and
maintain top quality relations with your Customers.
- coordinate in close collaboration with Customer all quality activities essential to the progress and the success of new projects within set
deadlines in order to obtain the “interim” and “series” manufacturing agreements.
- plan, decide and implement relevant preventive/ corrective actions to assure that required quality levels are met.
- evaluate Customers’ needs, propose, explain and, if required, negotiate the implementation of the different services which can be provided
by AW(E) within the framework of quality activities,
- collect, summarize and disclose adequately the information related to customers, quality concerns, activities and performances, as well as
project status and issues in order to ensure visibility to team members and present a clear summary our Management,
- coach, support and develop the competences of team members in order to draw up autonomous and efficient activity and behaviour,
supporting at best their mission,
- define the objectives, control and evaluate on a regular basis the performances and results of the team member(s). I carry out the
necessary adjustments (discussion, action plans, trainings...) in order to guarantee the good implementation of department yearly plans.

adjoint du coordinateur qualité (5 sites)
- gestion des audits internes et fournisseurs
- gestion des réclamations produit/service et actions correctives
- pilotage de projets d’amélioration processus (2 à 150 personnes)
- maîtrise des outils de résolution de problème
- rédaction de procédures et de plans d’assurance qualité
- reporting AQSE et préparation des revues de direction
- gestion de la métrologie du contrôle qualité avec Veritas
- responsable de l’organisation et de la formation pour la migration SAP 4.6C du Benelux (8 sites, 500 personnes)
- animateur et formateur interne

Mise en place de la qualité et des outils de progrès, amélioration de la formation de gestion du changement pour cadres dirigeants.

Gestion des risques industriels et commerciaux, analyse risques projet, veille concurrentielle et normative, recrutement d’agents de sécurité, recherches sur les nouvelles formes de menace terroriste.

stage d'étude couvrant les domaines militaires, technologiques, industriels et urbanistiques