Michael Godfriaux

Business day-to-day
Implement the strategic goals and objectives of the organization.
With the chair, enable the Board to fulfill its governance function.
Give direction and leadership toward the achievement of the organization's philosophy, mission, strategy, sales, marketing, HR and its annual goals and objectives.
Management Consultant at Customer Side (see below).

Major Funtions Competences/Accountabilities
Board Administration and Support -- Supports operations and administration of Board by advising and informing Board members, interfacing between Board and staff, and supporting Board's evaluation of chief executive.
Program, Product and Service Delivery -- Oversees design, marketing, promotion, delivery and quality of programs, products and services.
Financial, Tax, Risk and Facilities Management -- Recommends yearly budget for Board approval and prudently manages organization's resources within those budget guidelines according to current laws and regulations.
Human Resource Management -- Effectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations.
Community and Public Relations -- Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders.
Corporate Customers & Partners Sales /Marketing Relationship -- Assures the corporate relationship wit all corporate customer & partners and assume good Sales & Marketing delivery of services offering.

IS and Business Strategy Alignment
Anticipates long term business requirements and determines the Information System model in line with
organisation policy.
Provides strategic leadership to reach consensus and commitment from the leadership management team for the construction and implementation of long term innovative solutions.





Service Level Management
Defines, validates and makes applicable service level agreements and underpinning contracts for services offered. Negotiates service performance levels taking into account the needs and capacity of customers and business.
Provides leadership to amend the enterprise strategy with respect to Service Level Agreements in order to achieve forecasted results.

Specification Creation
Analyses and defines current and target status. Estimates cost effectiveness and designs decision templates.
Develops structure plans, timescales and milestone descriptions. Maintains a project diary and manages status reporting and change requests. Documents system acceptance and completion reports.
Defines delivery quantity and provides an overview of additional documentation requirements.
Specifies correct handling of products and identifies adverse consequences of poor handling and treatment.
Acts with wide ranging accountability to take responsibility for complete project or product specification.

Change Support
Implements and provides guidance for the evolution of an IT solution. Controls and schedules software or hardware modifications to prevent multiple upgrades creating unpredicatable outcomes. Minimises service disruption as a consequence of changes and adheres to defined service level agreement.
Exploits skills to ensure integrity of the system by controlling the application of functional updates, software or hardware additions and maintenance activities.
Scrupulously maintains records of system configuration and the schedule for proposed changes.

Service Delivery
Takes proactive steps to ensure a stable and secure application and ICT infrastructure. Updates operational document library and logs all operational events.
Maintains monitoring and management tools (i.e. Scripts, Procedures...)
Acts systematically to analyse performance data and communicate findings to senior colleagues.
Escalates potential service level failures and recommends actions to improve service performance.

Incident & Problem Management
Identifies and resolves the root cause of incidents within the Information System to minimise impact on business.
Documents problems for future analysis and service enhancement.
Prevents recurrence of known errors.
Provides leadership and is accountable for the entire problem management process.
Schedules and ensures well trained human resources, tools, and diagnostic equipment are available to meet emergency incidents.
Has depth of expertise to anticipate critical component failure and make provision for recovery with minimum downtime.
Constructs escalation processes to ensure that appropriate resources can be applied to each incident.

Project Management, web designing & communication plan of Elite Model Look Belgium

Management of the incidents
Supervising the phases of detection, registration and close of the incidents identify by the system or incoming by the tools of supervision and the Service Desk.
Looking after what to every incident is assigned a degree of priority according to his/her/its impact on the activities of the society.
Evaluating the incidents and assuring the management of the climbings so that these can be solved to the adequate level (1: by the users, 2: by the team management / technicians incident general practitioners, 3: by the teams of service Info-Tech or the technical subcontract / specialists societies).
Assuring the operational framing and management of the team 'Incident management'.
Participatung in the follow-up of the plans of action for the resolution of level 3 problems.
Assuring a communication and an information on the qualitative performance (Incident management) of the customer systems in adequate production of the concerned parts (interns, teams, subcontractors).
Assuring the operational framing and management of his/her/its team's members.

Process and optimization
According to the information harvested at the time of the follow-up of the projects, Defining the procedures and relative process fluxes to the management of incidents.
Looking after what one has necessary material and human resources to be able to guarantee a resolution efficient and fast of the incidents or problems. of every level.
Assure the harvest, synthesis, validation and transmission of the technical information necessary to the management of incidents.
Doing the reporting of the incidents, as well as of their resolution.
Doing an analysis of all parameters and achieving a follow-up of the tendencies in order to optimize the processes or signaling possible problems to the hierarchy (ex: produced not being up to date or requiring too much time of work in repair)

Project Management
Playing with the actors (chiefs of projects, testers.) at the time of the different phases of project (since the development until the spreading) in order to counsel them and to sensitize them to philosophy and to the processes Incident management.
At the time of the phase of test, validating the feasibility of the project to the level of his/her/its impact report.
Organizing and coordinating the phase of spreading in collaboration with the chief of project and the customers interns.
Synthesizing and to analyzing the mistakes capable to intervene at the time of this phase in order to optimize the organization of the spreading for the projects to come.

Business Analysis
Industrial Business Architecture analysis and design the BPM (Business Processus Modeling).

Management Consultant at Customer Side (see below).
Auditing of HR Career.
Business Offering development; Strategy definition Project Portfolio Management; design team/offering; writing offering.
Management Consultancy Business Partnership & Business Development about Capgemini missions.
Develop a strategic plan for the Business development of Capgemini related to missions.
Identifying key activities, priorities and risks.
Build relationships and manage the delivery of a consultation process with stakeholders in line with future strategies.
Improve the ratings of issues on the Risk Register that are owned by the Business Capgemini customer portfolio related to missions.

Major Funtions Competences/Accountabilities
Lead the planning and implementation of project.
Facilitate the definition of project scope, goals and deliverables.
Define project tasks and resource requirements.
Develop full scale project plans.
Assemble and coordinate project staff.
Manage project budget.
Manage project resource allocation.
Plan and schedule project timelines.
Track project deliverables using appropriate tools.
Provide direction and support to project team.
Insure quality assurance.
Constantly monitor and report on progress of the project to all stakeholders.
Present reports defining project progress, problems and solutions.
Implement and manage project changes and interventions to achieve project outputs.
Insure Project evaluations and assessment of results.

Operatinal Activities
PMO (from 25-05-08 to 31-12-08):Project Planning Support (Consult with PMs, Sponsors, etc.); Template Management (Maintain Project Templates, Tools and Repositories); Technical Support (Leverage PMs); Project Staffing and Talent Pool Support; Project Process and Compliance Oversight; Post Project Reviews (Effectiveness, Outcome, etc.); Portfolio Status Report Preparation; Chair Portfolio Review and Prioritization Work Sessions; Project Risk Assessments & Sanity Check Reviews.
PM (from 01-08-08 to 31-08-08): Assign project; Discuss how well person is doing that work and if person wants to continue doing it (providing opportunities for growth); Gather information from other PMs to write the evaluation; Work with employee to set and coach on career goals; Assign work for project; Discuss state of work for project; Provide feedback about performance/work on this project at least weekly; Work with employee to improve specific

Organization of the coaching “How to understand ITIL v2 & v3 in a Management Board environment with Prince2 Introduction” – FR – 1 day.

Major Funtions Competences/Accountabilities
Manage the Change and Release process including facilitating the Change Advisory Board(CAB).
Apply the ITIL based Change and Release discipline.
Provide management reporting on all activities within all process layer including change management, release management, and problem management, and any other reporting requirements as required by the organization.
Responsible for the integrity and quality of all Change and Release Management within the organization.
Ensure that global Change and Release management methodology policy is complied with in the organization.
Institute a regular communication process with local contacts to review and schedule changes based on priority and business needs. e.g. publishing of forward schedule of changes
Identify and implement appropriate risk management initiatives to manage production changes.
Mentoring and coaching of all local team members to encourage adoption of the Change and Release management disciplines.
Act as Subject Matter Expert (SME) and Single Point of Contact (SPOC) for all engineering and process elements of Change Management.
Ensure adherence and compliance with all relevant client standard methodologies and disciplines, such as ITIL.
Responsible to provide management reporting on all activities within all the part of the organization including change management, release management, and problem management, and any other reporting requirements as required by the organization.

Operatinal Activities
Coaching of team’s managers (Monitoring/Tools & Prod-Change), including Operational planning redefinition; Sub-contractors management (mainly project coordination; Enhancement of the communication between teams; Assistance to release management implementation; Effective release management (for Legacy applications; Project Management in PMO environment (focus on Documentation Writing).

All (from 05-12-2007 to 07-12-2007): Organization of the training/coaching “ITIL v2 Foundation” – UK – 2 day; Organization of the training “ITIL v3 Bridge Foundation with Prince2 Intro” – UK – 2 day.
Bruxelles Formation (from 19-09-2007 to 21-09-2007): Organization of the training/coaching “ITIL v2 Foundation + Exam Preparation + Cases with Prince2 Intro” – FR – 3 day.
Police Fédérale (from 17-09-2007 to 18-09-2007): Organization of the training/coaching “ITIL v2 Foundation” – FR – 2 day with Prince2 Intro.

Management Consultant at Customer Side (see below).
Business Offering development; ITIL v2 FR Training; design team/offering; writing offering.
Management Consultancy Business Partnership & Business Development about Devoteam missions.
Develop a strategic plan for the Business development of Devoteam related to missions.
Identifying key activities, priorities and risks.
Build relationships and manage the delivery of a consultation process with stakeholders in line with future strategies.
Improve the ratings of issues on the Risk Register that are owned by the Business Devoteam customer portfolio related to missions.

Major Funtions Competences/Accountabilities
Maintain records of goods ordered and received.
Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
Prepare and process requisitions and purchase orders for supplies and equipment.
Control purchasing department budgets.
Interview and hire staff, and oversee staff training.
Review purchase order claims and contracts for conformance to company policy.
Analyze market and delivery systems in order to assess present and future material availability.
Develop and implement purchasing and contract management instructions, policies, and procedures.
Participate in the development of specifications for equipment, products or substitute materials.
Resolve vendor or contractor grievances, and claims against suppliers.
Represent companies in negotiating contracts and formulating policies with suppliers.
Review, evaluate, and approve specifications for issuing and awarding bids.
Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
Prepare bid awards requiring board approval.
Prepare reports regarding market conditions and merchandise costs.
Administer on-line purchasing systems.
Arrange for disposal of surplus materials.

Operatinal Activities
Support Manager Ad Interim (from 14-12-2006 to 31-06-2007): Management of an internal team in charge of the IT industrial environment; Management of an outsourced team (IBM) in charge of the IT park delivery & maintenance (laptop, desktop, accessories…); Consultancy to help the customer to manage correctly the Support Management in a ITIL Service Desk environment; Procurement Management; Supplier contracts re-negotiation: direct contest, e-auction (online concurrency), …; Crisis Management (sub-contractor bankruptcy); Project Management in PMO environment; Optimize existing support procedures (supplier management, order process, …); Initial Audit of the environment to identify recurrent tasks and operational activity planning; Project Management of all activity around business cases.
Support Manager Coach (from 01-07-2007 to 31-08-2007): Supervision & coaching of the Support Manager; Optimization of the organisation; Organization of the transition.

Major Funtions Competences/Accountabilities
Facilitate the definition of project scope, goals and deliverables.
Define project tasks and resource requirements.
Develop full scale project plans.
Plan and schedule project timelines.
Track project deliverables using appropriate tools.
Provide direction and support to project team.
Insure quality assurance.
Constantly monitor and report on progress of the project to all stakeholders.
Present reports defining project progress, problems and solutions.
Implement and manage project changes and interventions to achieve project outputs.
Insure Project evaluations and assessment of results.

Operatinal Activities
Project Management with 3 people; Internet Banking Project on Unix, Oracle, Java, Solaris Environnement CMDB & Tools analyse.

Management Consultant at Customer Side (see below).
Business Offering development; ITIL v2 FR Training; design team/offering; writing offering.
Management Consultancy Business Partnership & Business Development about Mainsys missions.
Develop a strategic plan for the Business development of Mainsys related to missions.
Identifying key activities, priorities and risks.
Build relationships and manage the delivery of a consultation process with stakeholders in line with future strategies.
Improve the ratings of issues on the Risk Register that are owned by the Business Mainsys customer portfolio related to missions.

ITIL Service Management & Service Desk analyzes; Configuration Management; CMDB & Tools analyse; Redaction of RFP; Responsible of one suppliers contest; Consultancy to help the customer to determine the right Service Management tools to organize the Service Desk of the customer environment.

Major Funtions Competences/Accountabilities
Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.
Direct the information and data integrity of the company and its business units.
Develop strategic plans and implement the objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives.
Develop and establish operating policies and approaches for computing and information technology.
Evaluate overall operations of computing and information technology functions and recommend enhancements.
Advise senior management on strategic systems conversions and integrations in support of business goals and objectives.
Prepare enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
Interact with company managers on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
Review and approve major contracts for computing and information technology services and equipment.
Ensure the security of the information systems, communication lines, and equipment.
Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
Identify emerging information technologies to be assimilated, integrated, and introduced within the company.
Assess new computing technologies to determine potential value for the company.
Oversee ongoing improvements and the feasibility of system enhancements.
Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Serve on planning and policy-making committees.

Operatinal Activities
Complete IT, CRM & ERP integration, management & implementation project; Windows XP/2003 SBS, Exchange, ISA, SQL, Wise ERP & CRM SalesForce+ environment; Management & middle management function without team; ICT Procurement, ICT Management & Project Management ;Integration of financial analyzes, commercial management sales & after sales, process of the purchases and logistics, reporting management via SQL reporting – Project Working; Business Intelligence reporting and Datawarehousing.

Business day-to-day
Implement the strategic goals and objectives of the organization.
Give direction and leadership toward the achievement of the organization's philosophy, mission, strategy, sales, marketing, HR and its annual goals and objectives.

Major Funtions Competences/Accountabilities
Program, Product and Service Delivery -- Oversees design, marketing, promotion, delivery and quality of programs, products and services.
Community and Public Relations -- Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders.
Customers & Partners Sales /Marketing Relationship -- Assures the relationship wit all customer & partners and assume good Sales & Marketing delivery of services offering.

Account Management sales offering; sales activities; sales actions; conference organization; sales development; eCommerce development; team organization and conducting; marketing offering.

Major Funtions Competences/Accountabilities
Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.
Direct the information and data integrity of the company and its business units.
Develop and establish operating policies and approaches for computing and information technology.
Evaluate overall operations of computing and information technology functions and recommend enhancements.
Prepare enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
Interact with company managers on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
Ensure the security of the information systems, communication lines, and equipment.
Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
Identify emerging information technologies to be assimilated, integrated, and introduced within the company.
Assess new computing technologies to determine potential value for the company.
Oversee ongoing improvements and the feasibility of system enhancements.
Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.

Operatinal Activities
Windows 2000, AS/400, Lotus Notes, BI & ERP Ordirope environment; Co-ICT Management of the Benelux countries; 60 users on Brussels and Breda (Group Soparind Bongrain = 15 000 people); EDI Commercial Transfer with distribution: Delhaize, Carrefour, Colruyt, Dupont,... Management of flows, integration of the financial analyses, commercial management sales & after sales, process of the purchases and external logistics (third) and reporting management BI integrated in Workflows Lotus Notes; Site controls Lotus Notes, installation, migration & implementation on the Benelux countries; Project Management & Implementation of Business Object into international Mainframe environment in Brussels; Integration of BI with all business by the way of ERP; Regular presentations on Paris, in front of the directory of the Group.

Major Funtions Competences/Accountabilities
Install all new hardware, systems, and software for network, PC & servers.
Install, configure, maintain network, PC & server services, equipment and devices.
Supports administration of servers and server clusters.
Manages all system back-up and restore protocol.
Plans and supports network, PC & server and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems.
Documents network, PC & server problems and resolution for future reference.
Monitors system performance and implements performance tuning.
Manage user accounts, permissions, email, anti-virus, anti-spam.
Requires a thorough knowledge of networking, PC & server essentials.
Oversee software and network, PC & server security.

Operatinal Activities
Novell Netware, Windows 2000, AS/400, GroupWise, Citrix & ERP JDE environment; Administrator networks and support EMEA; 5000 users on EMEA (Group Johnson Matthey = 15 000 people); Accountancy and financial processes, sales processes & after sales, process of the provisioning and logistics.

Major Funtions Competences/Accountabilities
Install all new hardware, systems, and software for network, PC & servers.
Supports administration of servers and server clusters.
Perform troubleshooting analysis of servers, workstations and associated systems.
Monitors system performance and implements performance tuning.
Manage user accounts, permissions, email, anti-virus, anti-spam.
Requires a thorough knowledge of networking, PC & server essentials.
Oversee software and network, PC & server security.

Operatinal Activities
IBM IGS – AS/400 - EDI; Function of administration networks and support.

Major Funtions Competences/Accountabilities
Install all new hardware, systems, and software for network, PC & servers.
Install, configure, maintain network, PC & server services, equipment and devices.
Supports administration of servers and server clusters.
Plans and supports network, PC & server and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems.
Documents network, PC & server problems and resolution for future reference.
Monitors system performance and implements performance tuning.
Manage user accounts, permissions, email, anti-virus, anti-spam.
Requires a thorough knowledge of networking, PC & server essentials.
Oversee software and network, PC & server security.

Operatinal Activities
Windows NT4/2000, Exchange, Proxy, SQL and development ERP environment; Function of administration networks and support.