Marc Keppens

Marc Keppens

Business analysis & Resource Management
 

En poste chez Telenet

Précédents : Sony Europe

 

Précédents : NARAFI

Parcours

Business Analysis & Resource Management

Chez Telenet

De juillet 2017 à aujourd'hui
Prepare resource plans for all Build projects. Business Analyse to steer the operations & to advice on area's of improvements. Define & Build reports and provide business analyses to support budgeting, business case build-up, cost calculations,...
 

Manager - VOC and Quality KPI Mgt

Chez Sony Europe

De 2012 à mars 2015
Managing Voice Of Customer (VOC) information and Quality KPI at Engineering Development team of Customer Satisfaction Europe
 

Manager Quality Control

Chez Sony Europe

De 2009 à 2012
Our team monitors Consumer Audio/Video and VAIO Quality in Europe and capture Voice Of customer to provide to the frontline and Sony internal departments the systems, tools and information to (help them) achieve the highest standards of Customer Satisfaction We bring to Marketing, Engineering and ...
Lire la suite
 

Assistant Manager Quality Control

Chez Sony Europe

De 2007 à 2009
Managing Quality peformance of Consumer products in Europe and report to Design Engineers
 

Product Support Engineer

Chez Sony Europe

De 2004 à 2007
European Technical Support engineer for Front Projectors (Business & Consumer models). European window person between service network and Design Engineers. Handling technical escalations and providing solutions.
 

Supervisor

Chez Sony Europe

De 1992 à 2004
Leading an ISO certified team of Engineers repairing various product ranges such as Storage products, Computer displays, Projectors, Plasma and LCD TV, Camcorders, Cybershot, Marine pack,...
 

NARAFI, Brussels

NARAFI

De 1987 à 1991
 

Compétences

 
  • Communication
  • Leadership
  • Quality Control
  • Social media
  • Social Networks

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