Guy VAN DE KERCKHOF

En résumé

Entreprises

• DHL GLOBAL FORWARDING, Brussels (Belgium) - Air Export Operations Manager

  2010 - maintenant Client: Caterpillar
  Operations Management – control and supervision of operations in line with contract; meeting specific client requirements according to destination; trouble shooting and claim management; development of standard working procedures
  Team Management – responsible for 8 direct reports – daily team management, delegation, allocation and monitoring of operational tasks, operational training and team motivation
  Sales Support – providing sales leads and opportunities to sales team
  Key Account Management - Intense interaction with client to raise service standards and increase the level of satisfaction through joint monthly operations meetings, daily client contact and follow-up reports

• LIFELINE CRITICAL LOGISTICS, Brussels (Belgium) - Operations Manager

  2005 - 2010 Operations Management – initiation and provision of tailor-made logistical business solutions (charters, on-board couriers, next flight outs, road, etc.) for customers in critical need – agent network establishment and development, trouble shooting
  Team Management – responsible for 7 direct reports – daily allocation and monitoring of operational tasks, and operational training
  Key Account Management – strengthening ties with key accounts through improving service standards and pro-active development of new business opportunities
  

• MARKEN TIME CRITICAL EXPRESS BENELUX, Brussels (Belgium) - Quality & Customer Service Manager

  2003 - 2005 Customer Service & Sales Support – compilation of customer quotations, order management, trouble shooting – providing prompt solutions to customer needs
  Quality Management – development and monitoring of standard working procedures
  Accounting Team Management & Supervision – allocation and monitoring of accounting tasks, client invoicing and credit control, verification and processing of suppliers’ invoices
  

• PUBLICIS, Brussels (Belgium) - Account Manager

  2002 - 2003 Client: Renault Belgium Luxemburg
  Project Management – Campaign conception and implementation within the international strategy: market analysis, communication plan development, budget management, creative briefing, campaign execution and production supervision
  

• EURO RSCG E&E, Vienna (Austria) - Senior Account Executive

  1999 - 2001 Clients: Citroën, Royal Philips Electronics, L'Oréal
  Customer Service – Client Liaison
  Media strategy development and adaptation of international creative material to local market
  Campaign execution and production supervision
  

• EURO RSCG WORLDWIDE, Vienna (Austria) - Account Executive - Coordination Central & Eastern Europe

  1995 - 1999 Client: Royal Philips Electronics (14 countries):
  Monitoring of the international media and creative strategies, Coordination of local teams
  

• TELL WERBEAGENTUR, Vienna (Austria) - Commercial Assistant

  1994 - 1994

Formations

• Vrije Universiteit Brussel (Ixelles)

  Ixelles 1988 - 1990