Gestion équipes
KPI/ Gestion de la qualité
Rédaction d'appels d'offres (outils ITSM/ESM, monitoring)
Roadmap stratégiques
ComputerLand
- Service delivery manager – Team leader - Process Owner
NANTERRE2015 - 2018• Gestion Team
• ICT stratégie & gouvernance
• Gestion de contrats/ Gestion de budgets
• Audit/évaluation/Contrôle qualité
• Gestion des changements & des risques
• Mise en place de contrôle et de processus
• Gestion de projet infrastructures
ECETIC
- ICT trainer
2012 - 2013Theory: general approach to IT and creation of a glossary
Practical lab work: PC setup, hardware and software installation, troubleshooting, PC administration
GIAL
- Team Leader IT Production
Bruxelles2012 - 2015Responsible of a team of 5 System Administrators
Management infrastructure of the city of Brussels and municipal schools
• People Management
• Team Planning/Capacity Management
• Datacenter management
• Technical Strategy
Cronos international
- Consultant
2012 - 2012Project management for the migration from XP to Windows 7 at the Directorate-General for Economic
and Financial Affairs (DG ECFIN): Migration of 600 XP workstations to Win7, setup and
implementation of roaming profiles, centralized data and reporting
Commission Européenne
- IT Service Officer - IT SYSTEM ENGINEER (DG Translation)
Bruxelles2006 - 2012Team-Leader
Project management
Windows Server Operations Manager
Definition and implementation of IT policy
IT consolidation
Responsible for web application
Daily tasks
IT representative for inspections of the Directorate General for Competition
Quality Management - Incident Management
Serco
- Senior IT Consultant
Hook2000 - 2006Team-Leader
Project management: Migration of computer pool
Scripting: creation of automated deployment procedures
Creation of reference configurations for workstations
Generation of documents
Computer pool management (2600 workstations)
ArcelorMittal Industeel
- Support Engineer
1999 - 2000
Assistance et réalisations en informatique
- Analyste-programmeur
