David Perez Gutierrez

Service Support
Customer Implementation Services

Job overview:
In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.

Major accountabilities:
- Provide end-to-end project execution throughout processing implementation projects.
- Assess and document customer needs and according implementation activities.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
- Guide customers through applicable MasterCard processing rules, specification and documentation.
- Identify appropriate processing implementation support documentation (contracts, agreements, forms,...) to be provided by customers.
- Handle multiple customer processing implementation projects in parallel.