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Adom MÉZÉTOU ORPHÉ

ST DENIS

En résumé

As an Expert in Outsourcing and ICT Services Management, in my 18+ years working experience, I have pursued a career path specialising in major ICT Pursuits, Projects, Solutions and Services, covering from Enterprise Resources Planning solutions up to major managed services projects.I worked in Automotive (just-in-time service delivery) and IT Outsourcing Services sectors. Valuable years were spent in the Automative Industry at Volkswagen Group. In 2001 I joined the Siemens Business Services (SBS) and took quickly a leadership position in the IT outsourcing services operations management. We won and delivered some of SBS' largest IT Outsourcing deals. In 2004, I joined the Siemens Communications Enterprise Services (Telco), and took the challenge to design and implement the a global Managed Services project, whilst enabling the adoption of the ITIL (IT Infrastructure Library) best practices and standards. In 2005, I have been delegated to the Siemens' Head Quarters at Munich (Germany) to extend the concept of Managed Services and Global Sourcing, at a global scale. As leader of global operations team within the project called "Global Services Infrastructure (GSI)", I have designed and successfully implemented the global ITIL processes. Since 2007, acting as a Senior Consultant in the Pre-Sales Support out from Belgium, I took the challenge in the position of the Solution Design Authority (SDA) within the Global Community of the Solution Designers and Architects at Siemens IT Solutions and Services (SIS). Involved in the provision of Consultancy Services to Customers in both a pre- and post-sales phases, I have leveraged my extensive knowledge and experience in ICT business intelligence & information management to successfully design, build and operate by translating today’s most challenging ICT business requirements into innovative and effective solutions that created added value for SIS' customers. Today I am enjoying my current challenge at HP as BPO Bid Manager

Background:
Expert in Services Management, MCSM of the Vlerick Management School
IT Service Management certified professional
Configuration Management Database and Business Services Management Practitioner
Expertise in ICT System Management
Project Management Practice Professional

My domain of expertise and industry experience expand over the following functional sectors:
• Deutsche Telekom (T-Systems International) ;
• Siemens Enterprise Communications and Siemens IT Solutions and Services;
• SIEMENS Group (Healthcare);
• Automotive (VOLKSWAGEN Group);
• Aerospace (Deutsche Aerospace, DLR “Deutsche Luft-und Raumfahrt”)
Up to the functional expertise in:
• Management Consulting for:
• major public organizations, e.g.: Eurocontrol, EU;
• major banks: Deutsche Bank, CACEIS;
• various process industries: Daikin Europe (DENV), AGC Glass Europe, Magotteaux,
• ICT Expertise in designing ICTO Solutions, Services and managing Projects and related Operations.
• ICT System Management;
• ITIL Process Management.

Mes compétences :
Bid management
Communication
Design
Externalisation
Infogérance
Management
Manager
Microsoft Technologies
Outsourcing
Outsourcing Services
Solution design
Technology

Entreprises

  • T-Systems - Bid Manager

    ST DENIS 2009 - maintenant Bid Management, Pre-sales, Design & Solution, Business Cases and Proposal Management, Services Management Expert
  • Siemens IT Solutions and Services - Solution Design Authority, Senior Consultant

    Saint-Denis 2007 - 2009 Conception et Implementation des Solutions et Services NTIC pour les secteurs: Energie, Industie et Soins de Santé
  • Siemens AG, Information and Communications - Global Services Infrastructure Process Manager

    2005 - 2006 - Leading the Process and Infrastructure Team within the Global Services Infrastructure Project, I was responsible for the Global Services Infrrastructre Process Management.
  • Siemens S.A. - Solution Designer

    Saint-Denis 2004 - 2005 Project and Process Manager, acting as the Solution Design Authority for Managed Services, responsible for:
    - Leading the Solution Design and Project Teams, within Siemens Communications, Enterprise Services Division, for Complex Managed Services Solutions offered for International and Global Accounts (e.g. Borealis, France Telecom Group, etc.), as well as being involved in the management of Large and Complex Projects for Delivering Managed Services.
  • Siemens Business Services S.A. - Service Manager in Operations Related Services

    2001 - 2004 - Leading ERP & ICT outsourcing projects and related major applications, such as Oracle, Peoplesoft, Siebel, etc.
    - Coaching, organizing and managing the SAP Basis Components, Engineers and Consultants for daily operations in relation with the SAP outsourcing contracts.
    - Daily Team Coaching, Project Leading and Management for:
    * SAP Basis Support (incl. SAP R/3, BW, CRM, APO, BC);
    * Providing the pre-sales with techinical assistance to design and validate the ICT Solutions;
    * Acting helpfully with my SAP BC Team as the 2nd level support for SAP Operations and Management.
  • Volkswagen S.A. - IT System Manager

    1999 - 2001 • Senior Information and Communication Technology (ICT) System Engineer and Database Administrator (Unix and Windows based systems, Oracle and SAP Databases Administration);
    • Implementation of mutli-vendor mission-critical systems, applications and projects.
    • 2nd line support of Volkswagen end-users.
    • Training the first level support technicians.
  • Volkswagen Bordnetze GmbH - IT System Principle Engineer

    1997 - 1999 • Within Volkswagen Bordnetze GmbH, Rohrdahm 7, Berlin Germany, a sister Company of Volkswagen s.a. I handled the position of the Principle IT System Engineer for enabling Logistics and Data flows between Germany, Belgium and other Volkswagen plants in Europe for:
    * Just-In-Time Support and Delivery in Brussels
    * System Manager of the multi vendor IT systems and networks
    * Daily involvement in the integration phase of Just-In-Time Delivery Projects.

    • The major projects I was responsible for, consisted in:
    * Setting up and managing the LAN-WAN infrastructure for the Just In Time suppliers and the Real-Time data flow between different integrated systems and databases (Oracle/NT/UNIX/AS400/NOVELL);
    * Setting up of the new servers, desktops and the releases of the key applications (Unix, Oracle, AS400, ProduktionsLeitSystem-PLS Siemens Step5 for control of automated systems and processes).
    * Training the new technical staff.
  • Auchan France S.A. - Junior Business Unit Manager

    1996 - 1996 Distribution Site Louvroil:

    • Sales and Distribution of Goods
    • Daily Operations and Team Coaching
  • University of Lille I, Business Administration Institute (IAE) - Junior Project Manager

    1995 - 1996 In the position of a Junior Project Manager, I was:
    • Team Leader for project management;
    • Leading and managing a project team composed with six (6) project consultants;
    • Training on the Project Management with the topic: “Study and organize the 6th International Symposium of Project Management and Management Per Projects in Large and Medium Size Organizations”.
    As leader, I was in charge to:
    • set up a project team composed with six project engineers and consultants;
    • Plan, organize and manage the assigned project by applying the project management techniques, tools and standards as developed by the Project Management Institute (PMI).
    • Debrief with Team Members and report to the Project Directory

    As results and achievements: many project management experts from different countries were represented, among them, Belgium(Solvay), France(EDF, Ariane Space, Matra Systems), Canada(UQAR).
  • DLR - Deutsche F. für Luft-und Raumfahrt , Energy and Propulsion Group - IT Project Engineer

    1993 - 1994 • As a Junior Project Engineer for Research & Development projects within the department of Energy and Propulsion Group, I was responsible for:
    * Implementing a project called “PC-Based Mobile Data Acquisition System”;
    * Analysing, planning, designing and programming this evolved system in C/C++ language;
    * Implementing source codes under Unix;
    * Making some key recommendations for improvements;
    * Easing the further integration of the project results inside the Global European Program "Ariane V".

Formations

  • Université De Gand Vlerick (Gent)

    Gent 2005 - 2006 Master Class in Services Management
  • Université Valenciennes (Valenciennes)

    Valenciennes 1990 - 1994 Option: Automatisation Intégrée et Interfaces Homme-Machine

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