SENIOR TECHNICAL WRITER
Belgium - Anvers
Permanent role



About our client

Today’s travel industry is seeing rapid growth, high customer expectations, fierce competition and pressure on margins. This is a market driven by new technologies, new entrants and new business models. In this challenging world, our client is not only the leading Global Distribution System (GDS) and the biggest processor of travel bookings in the world, but a leader in delivering a wider range of superior technology to help you tackle the issues you face.

Job description

When assigned work, define the preliminary schedule, write a doc plan if necessary, and detail tasks as required.
Actively manage incoming and changing workloads and identify to your team leader any requests that cannot be handled with an explanation of the reasons why.
Research information and write accurate learning information for the products concerned.
Be able to multi-task on several assignments and handle complex projects that may involve working and coordinating with multiple writers for the deliverables.
Perform as a lead writer when necessary; propose and monitor the planning and documentation schedules for multiple writers on a project, provide guidance and coaching to other writers on the project that may need assistance, and actively keep the team leader informed.
Manage internal documentation projects as requested by the team leader, using the client methodology adapted as necessary to suit the size of the project.
Actively pursue information required to complete projects.
On completion of a project, follow the appropriate procedures to close the project properly.
Use authoring tools & methodologies approved and endorsed by the Documentation Services group.
Adhere to writing, publishing and file-management procedures used within the Documentation Services group.
Build and maintain working relationships and active communication channels to obtain and share pertinent product-related and project-related information. The players are your team leader, departmental colleagues, product managers, product definition/product analysts, development managers, QA officers and project managers.
Build and maintain a comprehensive understanding of client Agency Manager, client Travel packaging, and Client management Information System products.

Who we are looking for

Education:
Formal writing qualification preferred
University degree preferred

Personal and Technical Skills:
At least 3 years experience writing online and printed documentation for software applications
Ability to develop a project plan, to manage a project, and ensure that project deliverables are as required
Proficient with at least one writing/authoring application, preferably Author IT
Single sourcing experience preferred
Well organized, autonomous and reliable
Able to work as part of a small team of technical writers
Excellent written and spoken English