Stephan Franck

Current: IT management Consulting : ITSM, bodyshopping, out/insourcing implementation & SLA/contract management for several IBS clients.

2007H2-08H1 IBS Technology & Services nv (freelance Change Manager in int’l ERP environment) :
Operations Manager of Infrastructure Services BeNeLux:
reorganization of the IT-factory aligned to international restructuring plan, process & efficiency improvement, ITIL implementation
Business Development Mgr.:
strategy & cornerstones redefinition, marketing plan, sales process vs. support & delivery re-alignment, product & services portfolio review.

2007H1 MERCATOR Verzekeringen nv (freelance consultant) :
Interim Program Manager :
infrastructure outsourcing transition, stabilization & DRP kickoff
Consultancy :
BCP alignment, DRP & Datacenter architecture, Telecom architecture
Coaching :
PMO setup, process improvement, technical architect cell setup.
Operations :
Problem Manager, SLA-PKI control, Telecom (Infra, CC & Biz process review)

2006H2 EUROCLEAR (freelance consultant) :
interim/crisis management as Initiative Project Leader: regarding ‘DRP 2+1 DataCenter Setup & Validation‘ (Mainframe-Tandem-Unix-Wintel-EMC-Cisco)

IT Manager:
- Strategic : IT vision & business plan, translation into ICT delivery & support plans plus enterprise architecture & security framework, BCP, business development (commercial web services)
- Tactical : DRP implementation, program management, mergers & acquisitions, consolidation & integration, middleware segment for client & partner collaboration services, innovation
- Operations : build up entire IT organization, implementing ITIL service practice & project management foundation, vendor selection & procurement, sourcing, knowledge export & people coaching,
- General: Business Process engineering, procedure-control-audit advisory role, continuous improvement & benchmarking vs. industry standards (ITIL, Cobit, Prince2, etc...), CAO81 implementation
- EMEA role: group support liaison, new technology/knowledge provider, web service hosting
- Client facing : consultancy & project management, web services for global clients, EDI, implants: setup-logistics-organization, supply chain integration (vessels, claims handling, ...)

Key figures :
- dual active datacenters, supporting 4 sites in Belgium, 1 in Luxemburg & 3 at clients’ with implants,
- production: 15M pages of paper per year,
- user community of 750p with an availability SLA of 30 minutes with full remote support and a biz continuity SLA of 10 minutes

Facility Manager :
- responsible for 2 sites in Belgium regarding : real estate, construction & maintenance, interior design, relocations, merger integration & consolidation, purchasing, archiving, fleet, safety & security.
- head of general services Antwerp office
- national technical & business process improvement advisor

Key program & project leads:
1997 Antwerp office relocation (greenfield for building & ICT)
1998 Johnson & Higgins merger relocation & integration project
1999-‘00 Sedgwick merger relocation & integration, ruthless hardware standardization program
2001 Roeselare office relocation (greenfield for building & ICT)
2003 Liège infrastructure modernization
2005 Bxl triple office relocation to adjacent building with 3rd mini-datacenter

Client facing projects:
1998 DAF-Olen: B2B consultancy for casualty management software implementation
1999 KPN-Orange : B2B consultancy regarding call center claims script & integration with backoffice (Informix) & ERP systems
2000-‘01 GE-AVIS Lease-KBC and Aquafin : implants & B2B EDI consultancy (IBM mainframes)
2004 RCI : implants & B2B EDI consultancy

Apple Computer division responsible for : international warranty support, hard- & software, systems, networking, printers