Regis Pitolet

From 03 / 2008 Orchestra, France, (CDD).
Infrastructure and IT international operational Manager for 11 people – Assistant director –
Coordination of IT activities, management of the teams regarding both internal IT and international customer support, 4 countries.
Audit and proposal of a strategic IT plan, in order to meet both IT infrastructure and organization needs.
Achieved:
- Setting up the service desk, call centre for both internal and external customers (350shops), providing reports.
- Data centre consolidation: Server, database, storage and backup. (VMware virtualization, new backup policy…), MS exchange implementation.
- Redesign the network WAN architecture, 350 shops connected to the head office. Optimisation, improving performances and SLA, Setting up processes and procedures.
- Elaboration of a global contract with Microsoft. Review of several contracts and maintenance.
- Outsourcing of the configuration and maintenance for cash register hardware.

Infrastructure Manager of the IT department for 18 people – Assistant director – IT director (12 months) -

Management of IT teams. (System, Network, Operation, Help-desk). Organisation of priorities.
Responsible for coordination and day to day management of the IT systems (2 data centres, 2500 simultaneous network connection).
Preparation of a strategic IT plan taking into account the company objective and constraints, developing the IT systems in the health care sector. - Execution of the strategic plan. – Definition and proposal of a 3 year strategic plan –
Design recommendation of IT solution, supervision of their integration within the IT architecture. (Network, servers, storage, backup, application, software configuration…)
Define and manage the IT budget.
Achieved:
Teams’ organization:
- Set-up of an adequate organisational team structure, definition of the working process, the objectives and responsibilities.
- Creation and implementation of a help desk following ITIL standard improving performances and customer satisfaction.
Relationship management:
- Coordination with management and other services in need of new IT solution. Translating the medicals IT needs into projects
- Reporting to the general management: Awareness on the existing situation, Proposition of new axes to be considered.
- Dealing with suppliers, partners, consultants, operators and customers; Collaboration with other teams.
Data centre consolidation (both):
- Review and standardize architecture to optimize availability and maintenance efforts.
- Server Consolidation with VMware ESX: Optimization of servers’ utilization improving the flexibility and security. Reduce hardware cost while improving business continuity.
- Disaster recovery and security plan: Implementation of a new storage infrastructure, SAN, backup system, cluster, library and backup policy. Archiving solution (Information life cycle management (ILM)) to face the increasing load of data. Project management for PACS system.
- Sizing: Design of the global infrastructure… Drawing of the ERP (SAP) infrastructure…
- Upgrade to Win 2003 Active Directory including mail servers, Network VLAN consolidation, securities… (2400 Pcs).
Project Manager:
- Project leader and technical expert regarding decision making, Definition, planning, execution and follow-up of projects
- Part of the Piloting Committee on the ERP project: (SAP, Infohos, Oasys).
Organisation – Quality - Methods:
- Improvement of monitoring and existing procedures in order to optimize availability & maintenance effort, improving the quality of service for users. Improving change management process.
- Define and set-up of SLA with both internal customers and external suppliers.
- Implementation of an outsourcing network monitoring with resolution and SLA.

Coordination of day to day IT activities and supervision of the teams.
Audit of the organisation and infrastructures, preparation of a strategic IT plan, Execution of the plan.
Data centre consolidation: Virtualisation, database, storage and backup. Redesign of the whole network WAN architecture, 350 shops connected to the head office. Optimisation, improving performances and SLA, Setting up processes, and procedure.
Implementation of a service desk and call center for both internal and external customer. (350 shops), providing weekly reporting.
Review of contract and maintenance. Elaboration of general contract with Microsoft. Externalisation of the preparation and maintenance for cash register hardware. (Opening, closing, maintenances)

Part of the team designing and integrating the adequate architecture of the IT systems regarding both subsidiaries and headquarters.
Participated in the strategic planning of the IT departments, dealing with projects, making sure they are carried out as planned.
Setting up the IT infrastructure including: network, software configuration and backup systems…
On site intervention, writing of knowledge bases, white papers, procedures and intervention reports following FDA standards.
Insuring the continuous well functioning of the IT systems, their security, maintenance and any necessary evolution and update. In depth knowledge of administration on both Windows and Unix platform.
For Subsidiary: Managing the subsidiary team, Analyses of the local needs, security audits and disaster recovery plans, Technical contact point between the subsidiary responsible, headquarters and intervention, Selecting and dealing with suppliers, placing orders, validation of estimates.
Project: Upgrade NT / Windows 2000 active directory, Windows 2000 security plan, Disaster recovery plans for subsidiaries, New backup infrastructure.